OBJECTIVE:

Participant will gain knowledge of the modern methods and techniques of crisis and conflict management including proactive and reactive approaches in order to mitigate crisis and minimize the impact on corporate business and reputations.

WHO SHOULD ATTEND

• Project Managers
• Middle Management Level

DURATION :

Three days

TOPICS:

• Introduction
• Types and levels of conflicts
• Conflict sources, symptoms and Causes
• Classification of conflicts
• Cooperative solving of conflicts
• Crisis management as a special case of conflict management
• Types of Crisis
• Handling and resolving of crisis
• Case study